I’m Ready to Make a Payment
I’m ready to make a payment.
We’re here to help – we want to ensure you’re as informed as possible and want to answer any questions you may have. You can check out the answers to some commonly asked questions below or, if you just want to make a payment, you can use the link above.
Payment Options
You can make your monthly mortgage payment through any of the following options:
- Online: Log in to your account portal to pay by bank account (ACH).
- AutoPay: Set up recurring automatic drafts so you never miss a due date.
- Phone: Call our payments line at [PHONE_NUMBER].
- Mail: Send a check or money order to [MAILING_ADDRESS]. Include your loan number.
Please allow 1–3 business days for processing depending on the method you choose.
Online Access to Your Mortgage
Manage your loan 24/7 from the online portal. Once registered you can view your balance, payment history, and escrow details, download statements, and set up AutoPay.
New here? Register at [PORTAL_URL] using your loan number and the last four digits of your SSN.
Your Loan Servicing
Your loan servicer handles payment processing, escrow, and account questions after closing. If your loan is transferred to a new servicer, you’ll receive a notice at least 15 days before the transfer date, and your payment terms will not change.
Hardship Assistance
If you’re facing a financial hardship, please reach out as early as possible – options may include forbearance, repayment plans, or loan modification depending on your situation.
Contact our assistance team at [PHONE_NUMBER] or email [SUPPORT_EMAIL] to discuss what’s available to you.
Tax Forms
Your annual mortgage interest statement (Form 1098) is made available by January 31 each year. You can download it from your online account under Documents, or request a mailed copy by contacting us.
Customer Service
Our team is available Monday–Friday, [HOURS].
- Phone: [PHONE_NUMBER]
- Email: [SUPPORT_EMAIL]
FAQs
When is my payment due?
Your payment is typically due on the 1st of each month, with a grace period as stated in your note.
Is there a fee to pay online?
Payments made by bank account (ACH) through the portal are free.
How do I update my bank information?
Log in to the portal and update your payment method under Settings, or call us for assistance.